Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 27, 2026 - 23:00 GMT
Scheduled
Good morning,
As you may be aware we've had some connectivity issues over the last couple of days that have not affected your direct services yet, but have affected the management services like Kaseya and Zabbix. One of our key supplier continues to have problems with maintaining a stable environment and we'd like to take some pre-emptive action before this starts affecting main services in an unplanned way.
Tonight between 11pm and 1am, we will need to take connections offline for a few 2 or 3 minute duration periods while we promote COLT to be our primary internet feed supplier away from our current primary. The current primary will become secondary but will not be active, remaining there only to be used if COLT fails. This will affect all services in both Enfield and WGC but not AWS or Azure.
Apologies for the short notice but we feel it is better to avoid longer unplanned disruption by implementing this change in a planned and controlled way.
If you have any questions please message me or email support.
regards,
Paul Orrock Technical Director Digital Craftsmen Ltd.
Posted Oct 27, 2026 - 09:59 GMT
This scheduled maintenance affected: Infrastructure (Internet connectivity) and Locations (Enfield Datacentre, Welwyn Garden City Datacentre).