All Systems Operational

About This Site

Welcome to Digital Craftsmen's home for information on our IaaS systems and applications.
Should there be any interruptions in service, or when maintenance is planned, we will provide status updates here. If you don't see your issue, let us know!
Email: support@digitalcraftsmen.com
Phone: 020 7183 1555

Infrastructure ? Operational
Internet connectivity ? Operational
Core network ? Operational
Compute Cloud ? Operational
Storage Cloud ? Operational
Backup ? Operational
Platform Applications ? Operational
Monitoring ? Operational
RMM ? Operational
DNS Service ? Operational
Mail Relay ? Operational
Third-Party Applications Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Dyn DNS ? Operational
90 days ago
100.0 % uptime
Today
Support ? Operational
Service Desk ? Operational
Phone System ? Operational
Email System ? Operational
Locations ? Operational
90 days ago
100.0 % uptime
Today
Coppergate House (Office) ? Operational
Enfield Datacentre ? Operational
Welwyn Garden City Datacentre ? Operational
LHC Datacentre ? Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
AWS ec2-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
Azure Operational
90 days ago
100.0 % uptime
Today
Azure ? Operational
90 days ago
100.0 % uptime
Today
Coronavirus COVID-19 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
Resolved - This incident has been resolved.
Jul 19, 14:43 BST
Update - The Kaseya RMM system has now been brought back online.
Jul 19, 13:58 BST
Update - We are continuing to work on a fix for this issue.
Jul 19, 13:16 BST
Update - DCL have completed the hardening & patching processes to ensure the Kaseya server is fully up to date and safe from the recent attack vector. Our client and internal systems were unaffected by the vulnerability and subsequent malware attacks.

A number of changes to enhance security and limit access have been put in place so the Kaseya platform can continue to deliver a reliable, secure and effective service for clients going forwards.

DCL will bring the Kaseya RMM system back online at 14:00 today and our teams will continue to monitor the situation closely - Thanks for your patience during this incident.

If you have any questions or would like to find out more about the enhanced cyber security services we have available please reach out to your Service Delivery Manager or open a support ticket.
Jul 19, 13:16 BST
Identified - Yesterday evening we were alerted to a rapidly escalating security breach in the Kaseya software that we use to manage Windows servers on behalf of our clients. We immediately shut down the server hosting Kaseya and we are currently waiting for a patch from them to close the security vulnerability.

There is no evidence that our instance was breached.

We're sending out this notification to further amplify the incident through our clients who may use Kaseya internally, and to reassure our Windows customers that we have the situation in hand.

This will only affect you if we manage Windows servers for you and will not affect normal operation of the servers.

You can read further information at https://www.zdnet.com/article/kaseya-urges-customers-to-immediately-shut-down-vsa-servers-after-ransomware-attack/ and also https://helpdesk.kaseya.com/hc/en-gb/articles/4403440684689

If you need any further information, please contact us at support@digitalcraftsmen.com

Simon Wilcox
Jul 3, 10:30 BST
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.