All Systems Operational

About This Site

Welcome to Digital Craftsmen's home for information on our IaaS systems and applications.
Should there be any interruptions in service, or when maintenance is planned, we will provide status updates here. If you don't see your issue, let us know!
Email: support@digitalcraftsmen.com
Phone: 020 7183 1555

Infrastructure ? Operational
Internet connectivity ? Operational
Core network ? Operational
Compute Cloud ? Operational
Storage Cloud ? Operational
Backup ? Operational
Platform Applications ? Operational
Monitoring ? Operational
RMM ? Operational
DNS Service ? Operational
Mail Relay ? Operational
Third-Party Applications Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Dyn DNS ? Operational
90 days ago
100.0 % uptime
Today
Support ? Operational
Service Desk ? Operational
Phone System ? Operational
Email System ? Operational
Locations ? Operational
90 days ago
100.0 % uptime
Today
Coppergate House (Office) ? Operational
Enfield Datacentre ? Operational
Welwyn Garden City Datacentre ? Operational
LHC Datacentre ? Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
AWS ec2-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
Azure Operational
90 days ago
100.0 % uptime
Today
Azure ? Operational
90 days ago
100.0 % uptime
Today
Coronavirus COVID-19 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Thursday the 21st of January at 08:00, Digital Craftsmen will be upgrading our Opsview Monitoring Platform from version 6.3.1 to version 6.4.23. Updates for this maintenance period will be posted to this status page.

The latest upgrade will deliver a number of performance, functionality and security improvements to the monitoring platform.

At some stages during the maintenance, the Opsview WebUI may be unavailable. The DCL team will continue to check systems, Opsview result data and our supplementary monitoring services.

If there are any questions or you need to report an issue relating to this maintenance, please open a support ticket with the Service Desk.

Best regards,

DCL Operations Team

Start time
Jan 21, 08:00 GMT
Estimated duration
2 hours
Posted on Jan 15, 17:16 GMT
Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - This incident has been resolved.
Jan 15, 17:12 GMT
Monitoring - As the WHO (World Health Organisation) has declared Covid-19 a worldwide pandemic, we’d like to take this opportunity to reassure and outline some of the measures in place for our Clients.

In line with our ISO27001 Business Continuity Plan, we have had longstanding plans in place should our staff be unable to attend work at our HQ in London for any reason, as such, all Digital Craftsmen LTD employees have been advised to work from home for the foreseeable future unless their attendance in person is absolutely necessary.

We are well prepared to support our Clients remotely, with secured encrypted access to our and client systems where appropriate and at present there is no degradation of any services. Those clients whose environments are hosted in our datacentres can be assured that in the event of an incident, we have 24/7 support contracts in place for remote-hands within those datacentres to carry out work under our guidance.

We are continually monitoring the Covid-19 situation and following advice and guidelines set out by the UK Government, NHS and the WHO to ensure the safeguarding of our employees and contractual obligations to our Clients.

Please rest assured that we are operating business-as-usual with no change to daily operations and should you need any further information or support during this difficult time, we are here to assist.

We will continue to update you should these circumstances change.
Mar 12, 16:16 GMT
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.