Update - Apologies for the extended outage of the web interface of the monitoring system. Opsview support and ourselves are continuing to investigate as a high priority. We are using other methods to ensure that we are responding to any issues with customer enviroments.

There is no impact on customer sites or performance but we understand that this missing service is inconvenient for customers who use it. Please be assured that we are keeping a very close eye on the systems and that all customer sites are responding within their usual parameters.

Regards,

Paul Orrock
Technical Director,
Digital Craftsmen Ltd.
Jan 27, 14:33 GMT
Update - We are continuing to investigate this issue.
Jan 27, 07:53 GMT
Investigating - We are liaising with the Opsview team to restore normal service as soon as possible.
Jan 27, 07:52 GMT

About This Site

Welcome to Digital Craftsmen's home for information on our IaaS systems and applications.
Should there be any interruptions in service, or when maintenance is planned, we will provide status updates here. If you don't see your issue, let us know!
Email: support@digitalcraftsmen.com
Phone: 020 7183 1555

Infrastructure ? Operational
Internet connectivity ? Operational
Core network ? Operational
Compute Cloud ? Operational
Storage Cloud ? Operational
Backup ? Operational
Platform Applications ? Major Outage
Monitoring ? Major Outage
RMM ? Operational
DNS Service ? Operational
Mail Relay ? Operational
Third-Party Applications Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Dyn DNS ? Operational
90 days ago
100.0 % uptime
Today
Support ? Operational
Service Desk ? Operational
Phone System ? Operational
Email System ? Operational
Locations ? Operational
90 days ago
100.0 % uptime
Today
Coppergate House (Office) ? Operational
Enfield Datacentre ? Operational
Welwyn Garden City Datacentre ? Operational
LHC Datacentre ? Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
AWS ec2-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
Azure Operational
90 days ago
100.0 % uptime
Today
Azure ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 26, 2020

No incidents reported.

Jan 25, 2020
Completed - The scheduled maintenance has been completed.
Jan 25, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 18:01 GMT
Scheduled - Opsview Maintenance - 24/01/20 18:00 -> 25/01/20 22:00

This weekend the DCL team will be performing an upgrade on the Opsview Monitoring Platform which will move to the new Opsview Core Engine (Version 6.3) from the previous Nagios Core system.

At some stages during the maintenance Opsview alerts will be disabled, the DCL team will continue to check systems and services using the raw Opsview data and our supplementary monitoring services.

During this maintenance all customer environments and applications will be unaffected, this change is non service affecting and only impacts our ability to access granular monitoring metrics.

As a result of this significant upgrade, users of the monitoring system will see some interface changes after the maintenance is complete. The interface is broadly similar so existing users of the system should not encounter any issues.

There is some updated user documentation available linked below and of course if you need any assistance just contact a member of the team.

https://knowledge.opsview.com/docs/user-interface
https://knowledge.opsview.com/docs/analysis
https://knowledge.opsview.com/docs/important-concepts

DCL will update this status page to keep you informed of progress during this maintenance period.

Best regards,

DCL Operations Team
Jan 23, 10:58 GMT
Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.