All Systems Operational

About This Site

Welcome to Digital Craftsmen's home for information on our IaaS systems and applications.
Should there be any interruptions in service, or when maintenance is planned, we will provide status updates here. If you don't see your issue, let us know!
Email: support@digitalcraftsmen.com
Phone: 020 7183 1555

Infrastructure ? Operational
Internet connectivity ? Operational
Core network ? Operational
Compute Cloud ? Operational
Storage Cloud ? Operational
Backup ? Operational
Platform Applications ? Operational
Monitoring ? Operational
RMM ? Operational
DNS Service ? Operational
Mail Relay ? Operational
Third-Party Applications Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Dyn DNS ? Operational
90 days ago
100.0 % uptime
Today
Support ? Operational
Service Desk ? Operational
Phone System ? Operational
Email System ? Operational
Locations ? Operational
Coppergate House (Office) ? Operational
Enfield Datacentre ? Operational
Welwyn Garden City Datacentre ? Operational
AWS ? Operational
AWS ec2-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS route53 Operational
AWS rds-eu-west-1 Operational
Azure Operational
90 days ago
100.0 % uptime
Today
Azure ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 18, 2019

No incidents reported today.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 BST
Scheduled - Hi,

Further to the issues experienced last night we have some fixes to roll out to the connectivity of our network to ensure that it is resilient and stable. We will be re-routing connections to different routers and switches internally to improve throughput and reduce failure scenarios between 10pm and 1am tonight. There are likely to be some short periods of downtime (1 or 2 minutes) while we make these changes, possibly up to ten minutes in total across the maintenance window.

We apologise for the short notice of these changes but feel they are necessary in order to reduce the overall risk to the system. There will be further changes later this week or next as we complete the upgrade to bring you a more reliable hosting environment. We will be keeping downtime to a minimum and will be sending notifications out with as much notice as possible.

We also apologise again for the outage last night, it was not expected, but our engineers worked to fix the issues and bring our internet connectivity online as soon as possible. We are confident that the fixes last night and tonight will mean that the specific issue encountered will not happen again.

regards,

Paul Orrock
Technical Director
Digital Craftsmen Ltd.
Oct 7, 16:34 BST
Oct 7, 2019
Resolved - Hi,

This issue has now been resolved and internet connectivity has been stable for several hours. We will examine exactly what happened but, from a preliminary review we will need to make some changes to our network later this week which could result in a short period of downtime. We will be notifying you in the next couple of days if this is required.

regards,

Paul
Oct 7, 09:10 BST
Monitoring - We have reconfigured our connectivity and all sites are now up and responding again, apologies for the outage. we will be monitoring this closely and let you know if there are any further issues.
Oct 6, 22:18 BST
Investigating - Hi,

We are currently seeing and investigating connectivity issues across both datacenters and will update as soon as we have more information. We are aware that customers are experiencing problems and are working to fix the issue.

regards,

Paul Orrock
Technical Director
Oct 6, 21:29 BST
Oct 5, 2019
Completed - The scheduled maintenance has been completed.
Oct 5, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 BST
Scheduled - Dear Client,

As part of our notified maintenance plan we will be undertaking our move from our Docklands London Hosting Centre (LHC) to the Welwyn Colt Datacentre. We have completed our testing of the Welwyn DC and are now already running some live services out of it.

All clients that are due to be moved out of LHC to Enfield have been moved over the last few days so there is no expected downtime during this period. There will however be an at risk period where only our Enfield Datacentre is active and up to date with client data, although we aim to keep this as short as possible.

Although no downtime is expected there may be some network slowdowns where sites and services take a few seconds longer than normal to respond for periods of less than a minute. This will be as the network reconverges at Enfield as we drop services out of LHC and again when Welwyn comes fully online.

If you have any questions please send a ticket in to support@digitalcraftsmen.com

regards,

Paul Orrock
Technical Director.
Digital Craftsmen Ltd.
Oct 3, 16:23 BST
Oct 4, 2019

No incidents reported.