New - Host failure in Enfield - Client machines rebooted
Incident Report for Digital Craftsmen
This incident has been resolved.
Posted Aug 24, 2019 - 13:01 BST
Good Afternoon,

The host has now been stable for over 24 hours and all tests have passed along with being placed back into the cluster.

Kind Regards
Rhodri Metcalfe-Davies
Posted Aug 24, 2019 - 13:01 BST

The physical host had stopped at the underlying vmware system and required rebooting to recover it. We're running a series on tests on it to ensure that it is fully operational before returning it to the cluster.

All client services were recovered within a few minutes of the failure. We apologise for this outage and will ensure that any learnings from the tests are implemented.


Paul Orrock
Technical Director.
Posted Aug 23, 2019 - 12:48 BST

We have had a host fail in Enfield. The client virtual machines that were on it have been automatically restarted by the cluster manager on another host. Clients may have noticed a short period of downtime while the high availability service actioned the restarts. All client machines should now be back up.

Further updates will follow.


Paul Orrock
Posted Aug 23, 2019 - 11:14 BST
This incident affected: Locations (Enfield Datacentre) and Infrastructure (Compute Cloud).